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1. Vodafone Partner - XIII. kerület
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5
280 reviews
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Address: Budapest, Szent István krt. 20, 1137, Hungary
Schedule: Open ⋅ Closes 6 PM
Telephone: +36 70 700 1270
Business type: Cell phone store
Mikhail K: Many thanks to Gyuri for helping me with my home internet and mobile connection. Gyuri speaks English, he quickly understood the problem related to my data in the system and was able to fix it in a few minutes. It was a pleasure to visit this Vodafone branch thanks to him.
S. B.: Very friendly and helpful staff
Aladdin Rifai: Helpful guys, sometimes they have no answer!
Gabor Nezner: I come gere every month to pay my bills. I have very good experience. The place almost always empty means no waiting time and the ladies are very kind and polite.
Jefry Hamjaya: The staff was very helpful.
Danil Melnik: If you need English customer-support and small waiting times, come to this branch of Vodafone!
Dane Ferns: I chose this as recommended by a friend. Been using since 6 months and very happy with the speed and connectivity. The service is good and they respond to you well. The price also is good for an unlimited internet connection.
2. Vodafone Márkaképviselet - II. kerület
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5
226 reviews
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Address: Budapest, Lövőház u. 2-6 Mammut I. 2. emelet, 1024, Hungary
Schedule: Open ⋅ Closes 9 PM
Telephone: +36 70 700 1270
Business type: Internet service provider
rattanakorn panggariya: 1 star is even too much!!! I would recommend people to work here seem like they can get paid for doing absolutely nothing. I will leave this company as soon as my contract ends. I can’t pay bills there. I couldn’t register E sim online when the guy at the branch said I could do it online. My friend couldn’t deactivate her SIM card at the branch before she left Hungary. They recommended very complicated solutions by having to contact them by phone and email. I went there many times and very rarely could they get my problem solved.
Robert Dady: The customer service was very bad 😞. I left the shop in very bad mood after being consulted, better said insulted. People working here should get a training in customer service. Better use a foreign EU provider, you still can make calls and use internet w/o extra charges.
Christian Matuz: Absolutely disgusting customer service in this shop. When referred the central customer service to the shop assistant man with full of tattoo, he replied in Hungarian: Ha te okosabb vagy, akkor tedd azt. In English: If you consider yourself so clever then go for it. REALLY?! I guess there is no lower level of customer service when a customer is being insulted by a shop assistant openly. In addition, the assistant shop manager was not really keen to deal with such matter. WT@?
cleopatra metaxa: The worst service ever.I was waiting for more than 40 minutes for something simple.
Juliana: The guy at the entrance was useless to provide me a correct type of ticket as he probably didn’t speak English, but it was ok. I waited less than half an hour on a Saturday morning, and was able to return my modem successfully after going to 3 other Vodafone shops. Really appreciated the lady that was able to speak English and help me.
Haris Matthaiou: Pathetic service, long waiting time for no apparent reason. Got a waiting number to speak with an English speaking representative yet I was assigned to a non-english speaker. In addition why in the year 2022, Vodafone has no system in their branch to make payments. Really now? How low can you get?
Vlad Birau: I am waiting for more than hour. No one is working in here. The employees left at 6pm and there is only one who is serving clients. The are other employees in the back but they don’t do customer service. Extremely bad customer service!
3. Vodafone Partner - XIV. kerület
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4.9
113 reviews
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Address: Budapest, TESCO Extra Supermarket, Pillangó u. 15, 1149 Hungary
Schedule: Open ⋅ Closes 8 PM
Telephone: +36 70 372 8866
Business type: Telecommunications equipment supplier
Csabi Bácskai: They are the worst providers out there. I wanted to get rid of the router and they apparently close an hour earlier than displayed
Adam: Long wait, rather did everything i needed online
Michele Riggio: O1G
סַמָּאֵל Sam Mael: Worst
Pál Kelemen: I replaced the HORISON media box with the ordered (and delivered by courier) Vodafon for TV media box. The replaced media box was prepared by an administrative he accepted and answered my questions politely. THANKS
Istvan Kiss: The place is below par. It was not even possible to arrange the delivery of an old media box. Arrogance and unnecessary waiting are guaranteed.
4. Vodafone Hungary Zrt. - XI. kerület
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4.9
669 reviews
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Address: Budapest, Boldizsár u. 2, 1112, Hungary
Schedule: Open ⋅ Closes 5 PM
Telephone: +36 1 288 3288
Business type: Telephone company
toby holland: We have tried all of the Telecoms providers in Hungary, none of which are worthy of positive note, but Vodafone are head and shoulders absolutely completely & utterly the very very worst. Their Customer Services department should be sued under Trade Descriptions Acts for the most inappropriate, misleading name in the Business World............. IMHO, anybody signing up to this complete shower of a Company deserves all the aggravation and hassle they will inevitably receive...... AVOID AT ALL COST
Petrovic Marko: Worst phone company in Hungary, tried to cancel my phone number by calling 7 times, going into 3 Vodafone stores and they couldn’t help me with an excuse every time! Their server does not work, we cannot cancel today, we do not speak English, call back tomorrow. Please for your own sake avoid Vodafone
Kondor A: I have business account but their support is zero. And the Vodafone chat support system is the worse I have ever experienced with providers. You cannot speak with a human being. My contract will end soon, and I am pretty sure that I will change provider and based on my experience I suggest to everyone the same or do not even try to join to Vodafone.
Attila Pázmándi: Worst service ever in the past 2 years. Customer satisfaction converges to 0. You have to call their hotline? Take some food with yourself, it will take days to get in contact with them. "My Vodafone" app does not let me in now, says invalid credentials (I have not changed it btw). Clicked on forgotten password, nothing was sent to my mailbox - yes, I checked the spam folder as well). Prices are pretty high compared to Digi (I know their network is pretty low atm) - I am about to cancel my current subscription after 15 years. Unacceptable attitude overall.
Muhyiddeen Muazu: A very nice place.The staffs were friendly and helpful.
5. Vodafone - VII. kerület
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3.4
805 reviews
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Address: Budapest, Erzsébet krt. 5, 1073, Hungary
Schedule: Open ⋅ Closes 7 PM
Telephone: +36 1 688 1221
Business type: Telecommunications service provider
陈János: Work efficiency is particularly slow, waiting for nearly two hours.
Brian Duodu: Service was good. If you a foreigner looking for a post paid plan , make sure ti take your passport, Tax ID and residence card
Manuj Chhabra: Everytime I go to blaha vodafone store, its waste of time and energy. They usually have around 1 hour of waiting time. It seems staff there is not properly trained, they keep on asking small things to each other and in the end tell you to go to another vodafone store. Even though i stay near blaha but would still prefer to go to corvin vodafone store. They have few minutes of waiting time, staff is very knowledgable and helpful.
Ron Bajaroff: Great if you are a tourist and looking for a sim card compatible in all over Europe, service is good and staff understands English quite well!
ARAZ NJ: staff is terrible! Neither work well, as you have to go there more than once to get your job done completely, nor they care about your time as you will sit in the line at least 40 mins, whilst 5 out of 6 staff do their own personal thing, calling BF/GF and so on.
Ashish Saurabh: Mostly you will have to wait for long queue.It depend on them if they are willing to give SIM or not
Tamas Doszkocs: An elderly friend of mine, returned to Austria because of serious illness, after she closed her Vodafone account in Budapest and paid her final bill. A few weeks later she received a Vodafone bill for 15 Hungarian forints, about 4 US cents. I tried to help and pay her bill. I showed the bill to a Vodafone employee who gave me a number and asked me to wait. 45 minutes later my turn came. A young arrogant customer service rep informed me that Vodafone no longer accepted payments because their system changed and could only be made online. Frustrated, I asked to talk to the manager and things escalated from there after i tried to give the clerk the 15 Forints and asked her to pay the bill. At that point an even more nasty employee called security to escort me out. Horrible, incompetent abusive management and customer service! Shakespeare called this "the insolence of office" back in the day ...
Artem Nekrich: If you do not lock the doors after your closing time you should be able to tell the customer the url for payment even if he is five minutes late. Horrible and rude customer service with 3 people spending two minutes telling me to leave rather than one spending 30 seconds to go me the answer. Lazy and unprofessional
Medea Tskhvariashvili: Nice office with good service. Most of the staff speak English. Queue management is good.
6. Vodafone Partner - VI. kerület
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1.6
135 reviews
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Address: Budapest, Váci út 1-3, 1062, Hungary
Schedule: Open ⋅ Closes 8 PM
Telephone: +36 70 310 4426
Business type: Telecommunications service provider
Lawrence Kingori: Some people are born with big hearts that yearn to serve others, such is Zsombor. He’s such a professional guy who goes an extra mile to ensure the customer is satisfied. My experience in his hands was great and outstanding. Kudos!
Francesco Carraro: Martina was super professional and she helped me with the contract renewal for foreign as she speak perfect english! Moreover I asked to upgrade my phone to the e-sim and also in this case everything went smoothly. The procedure took less than 10 minutes. Thank you for making so easy this administrative practice.
Sinan Jerusalem: The guy in the reception told me in a very rude way that I should just go 20 metres to yettel... haha . I didnt even ask him, I was talking to reception guy, and he just intefered... and yettel I went and they gave great customers service
V V: So rude. After waiting for three technician appointments for installation when no one came I went back. The man who identified himself as a manager was one of the rudest people ever. They do not care if you use their service, so you might as well take your business else where.
Igor Perisic: Very disappointed with policies regarding purchasing internet SIM cards. You have to have a passport to purchase a prepaid card?! It makes no sense! The gentleman who helped us was very friendly and helpful though.
Ahmed Soliman: The lady who’s give the number is very rude. She didn’t let me continue my questions, she interrupted me many times saying No No.She wanted me to go out only.
Adil Khosa: I waited for 3 hours in the office.If you wana visit this office keep at least 3,4 hours in your mind. Otherwise the staff dealings are okay.
7. Vodafone - V. kerület
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2.9
486 reviews
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Address: Budapest, Deák Ferenc tér 6, 1061, Hungary
Schedule: Open ⋅ Closes 7 PM
Telephone: +36 70 700 1270
Business type: Internet service provider
wayfarer 999: The service was terrible and unprofessional The workers couldn’t stop laughing between them in my face couldn’t answer my questions and answer rudely when I asked for someone else to assist Needed to go to the manager to ask someone else to assist me with buying a SIM card The manager ignored my request Only one employee came to assist me Felt terrible I would recommend to go to a different Voda phone branch Bad management and service. Asked for names they refused to tell me Paid 12,500 forint for the SIM card and had to ask for recipient
Francesco Pastore: The staff here is terrible, unprofessional, they get tired to do everything and they try to do everything possible to skip the job. A hour of queue and while there are so many customers waiting the staff is busy to order their own meal from Wolt! Probably it should be better to close it down and open a supermarket instead
Següy Gençoğlu: The person with eyeglasses working there was very rude. They don’t accept credit card or Euro. When you asked why, he says we do it like this in our store. I chose Vodafone as this was what I used in another country and I was happy. This place was the only one I found in the city center. If I did not need to have Internet on my phone urgently, I would not come to this place. Definitely, I don’t recommend!!
Yonatan Greenfeld: The line was extremely long, and we came 15 minutes after the opening. When our turn did come, we were served kindly and efficiently.However - they only accept cash for a prepaid sim, and it is really overpriced (10500 HUF for 20 giga), only reason we took it was that we already spent 45 minutes waiting.
Ilyaz Beck: Even if its Vodafone shop, staff lies to customers that its partner shop of Vodafone and tries to charge you with doubled price.For example one sim card with 100GB data costs 6950 HUF but they demands 15000 HUF. Be careful when you visit this shop.
Ethan Wiens: 1 hour wait for two SIM cards that took five minutes. Doesn’t accept cards, only accepts florins, rude staff.
L G: They lie to you about the packages so you can purchase one. And then after months you realise that you can not add data while they lied into your fave that you’ll be able to do so. Horrible. Should fire the dude who lied to us just so we buy something. Unacceptable
8. Vodafone Auchan Soroksár - XXIII. kerület
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3.6
34 reviews
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Address: Budapest, Bevásárló u. 2Auchan, 1239, Hungary
Schedule: Open ⋅ Closes 8 PM
Telephone: +36 70 942 6651
Business type: Cell phone store
László Pozsonyi: I came to handle my complaint about missing invoices and non-invoicing, but was directed to another customer service office for handling. My pre-written letter of complaint in my hand was not accepted for forwarding to the authorities!
Gabriella Verebelyi: First-class service without waiting. Polite, kind, cheerful ladies. Thank you for your kindness. Goodbye
Robin Molnár: During my administration I had very kind and prepared staff at my disposal. My problem was solved they could help with professional issues. I left the business with a good opinion.
Tomi Závodi: I have never met such a slow, cumbersome, non-local idiot! It was 30p before I was called, so there were 3 people in front of me, and 2 counters were open...
Árpád Ritó: Administration was fine, fast and helpful clerk, thanks for that
mbelus1220: They lie just as the commentator in front of me wrote.
9. Vodafone Márkaképviselet - XI. kerület
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3.3
85 reviews
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Address: Budapest, Etele Pláza, Hadak útja 1, 1115 Hungary
Schedule: Open ⋅ Closes 9 PM
Telephone: +36 70 700 1270
Business type: Telecommunications service provider
Balimo Ogunbayo: Honestly, the service was fast, smooth, and without too much delay, I just got the sim card, and the attendant was soo nice to me
Koleszár Bazil: I can only advise others, if they want good for themselves, to never enter into any relationship with vodafone! The customer management is disastrous, as long as a new subscription has to be concluded, it seems nice, but if a small problem needs to be solved, then even the poor clerks are in a mess. In fact, in many cases the administrators are really helpless, but then their entire preparation and system is bad. - In my case, it was about correcting a wrongly entered address on an invoice - I was in three of their branches about this - but they are unable to solve it or correct the address. I said it. - NEVER, EVER MORE VODAFONE!
Szepesi Gábor: They are very cute and kind....they managed to take care of a case that was not urgent for us in about 6 months after continuous visits, but another case that would be urgent according to the current point of view, they did not manage to take care of it in more than 2 months with 0 feedback. My only question is what this business is reserved for at all, what they are doing here is a shame for Vodafone. Really Andi?
Péter Virágh: They were very nice! They could help with everything. The lady was really able to offer a solution and solved the problem. I will go here. Thanks!
Tibor Lukács: The service is good, the administration over the phone and even in person is terrible.
10. Vodafone Partner - III. kerület
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3.1
55 reviews
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Address: Budapest, Stop Shop, Bécsi út 136, 1032 Hungary
Schedule: Open ⋅ Closes 8 PM
Telephone: +36 70 700 1270
Business type: Internet service provider
jj man (1363): It was very kind and I liked it because there were not many people waiting, so I was able to get things done quickly
김서환: Have residence permit, but they need hungarian citizenship for "simple sim card"How can buy foreign people ?
nghia nguyen: low quality service
Herr Spah: Unfortunately, I was unsuccessful and the problem was not with my device. I have never experienced this kind of attitude before. I will definitely not come here next time.
Beátrix Tóth: Kind, fast service, but unfortunately not one round.
Gábor Vizi: Now I rate it a 4, because in general there is room for improvement, but today at 5:20 p.m. the lady working there kindly and quickly helped me, I thank her once again.
Mónika Horváth: I signed a contract for a subscription here in this store on November 16th and the phone number has not been activated by Vodafone since then. Also, I ported a different number and put it in a completely different package (more expensive, of course) than what we contracted. Terrible service. They just spread their hands and ask me to wait. Can this be done ??
11. Vodafone - XV. kerület
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3.4
313 reviews
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Address: Budapest, Szentmihályi út 131, 1152, Hungary
Schedule: Open ⋅ Closes 8 PM
Telephone: +36 70 700 1270
Business type: Telecommunications service provider
javier miranda: Terrible customer service and very bad Internet network NOT recomended
Leticia Calabi: I was very pleased with the attention, I received assistance and I could have my phone updated .thank you
Andrea Szakos: We got in line surprisingly quickly. The young man was incredibly kind. He calmly explained everything and was helpful. Unfortunately, he is going back to work in the countryside. However, we would go back to him at any time. 🙂
Viktor Plézer: The service is terrible, you have to wait a long time But, of course, kissers/friends can go forward without a queue number! Simply nauseating
Gábor Tóth: Early on Saturday afternoon, there were two for sale for number 20, after a thirty-minute wait, during which about 3-4 people finished.
Dávid Pap: Three out of 8 workstations are working....tear off a queue number and sit down for a coffee next door, it eases the nerve-wracking wait a bit.
betty htoth: Laci is the best👏👏👏 She is very helpful and can explain everything perfectly. He can give accurate and correct answers to all questions. Thank you very much .
12. Vodafone Partner - IV. kerület
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3.6
223 reviews
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Address: Budapest, Árpád út 86/A, 1042, Hungary
Schedule: Open ⋅ Closes 7 PM
Telephone: +36 70 700 1270
Business type: Internet service provider
Imre Hadnagy: Ok
Balázs Malovecz: Unqualified, pathetic service provider. They are good at stealing time and money, but they are not worth talking about in terms of substantive service. What f4sz0m4t do you have to wait more than two hours for a supposed transition of a few minutes, and what do you have to wait for in the store for your lovely female ancestors when we are talking about a control call?
Csaba Sinka: I have been to the store several times and the clerk was always helpful. I was able to do what I wanted to do and I received correct information about everything during the administration. The waiting time is short. Perhaps the one fault that can be blamed is that the range of immediately available devices in the store is small.
Lajos Zoltán Vekerdi: They bill for nothing all year. They wasted a lot of my time before they fixed their mistakes! I have been with Vodafone for 20 years, but this year they performed poorly. 😪
Eugene Pataki: Horrible! They are happy to talk to the customer (only when you are waiting for your turn.)
Tímea Bedő: We were with them, their colleague Ákos, we thank him for his helpfulness and patience, the five stars are all his merit, the service is getting worse
Erika Vörös: I bought the last phone I bought! The clerk was slow, but I could tolerate it well now.
Systems Cyberdyne: Unfortunately, since December 2021, it is not possible to pay bills at any point of sale.
13. Vodafone Partner - XIX. kerület
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3.2
120 reviews
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Address: Budapest, Üllői út 201, 1191, Hungary
Schedule: Open ⋅ Closes 8 PM
Telephone: +36 70 700 1270
Business type: Internet service provider
Yurii Antoniak: The staff refused to help. If your company not need new clients - okay, i will find another operator
benkő balázs: Slow...... 2 hours waiting...... Then it turns out that two clerks are up to no good. Why is it still viable?
Dóra Domokos: They are amazingly slow, lots of waiting time. Clumsy administration. It usually takes 1.5-2 hours to solve what you are going for. Scandal. If I could give 0, I would. The problem is not with the administrator, but with the company itself.
László Várhegyi: I contacted you a few days ago because of a contract extension. We also dealt with other service-related matters. I received very detailed and correct information, the administrator (Roland) explained everything. Thank you! Happy Holidays! László Várhegyi
Hégető Katalin: We had a very positive experience at the vodafone store today. There were few people in the store, we immediately got in line, and I can only speak of the clerk (Roland) in superlatives. He was patient, very kind, helpful, we got answers to all our questions, and we were able to handle everything in one go. We will go to him again next time!🙂 I can only recommend it to everyone!
Gyula Nguyen: I was with them today to extend the contract, and I managed to get an extremely favorable offer. She was a 25-year-old girl with brown hair to help me, I have never had such a kind and helpful servant. 5*
14. Vodafone Partner - VIII. kerület
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2.5
248 reviews
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Address: Atrium, Budapest, Futó u. 37-45, 1083 Hungary
Schedule: Open ⋅ Closes 9 PM
Telephone: +36 70 700 1270
Business type: Internet service provider
Craig Adams: Appalling!!! Worst service I’ve received in Europe. The female employee could not have been less interested. Two other employees had an argument in front of customers. When we got home neither SIM we were sold worked & have gone to another company. Whoever manages this store should fire some staff!! Damaging to the Vodafone brand
Maria Molnar: Infrastructure: zero stars. Extreme long queues. No indication of waiting times or number of people before you. No chairs to sit on. One hour spent standing outside of the shop waiting. The staff is overworked. Service: all right. 4 stars instead of 5 because last time they were trying not to allow me cancel my contract to start a new one, but finally with a little push I succeeded. Average: 2 stars
Roja Saketiyan: Your worst choice can be Vodafone! Poor service, not responsive at all, you constantly experience slow and disconnected internet. Its representatives are busy and very slow.You have to wait for hours for your turn to do a small task.They only accept passports for foreigners, which is against the regulations.
Ali Zamaniyan: Standing in line for 45 minutes still didn’t get in. Half of the counters have no one behind them.There is so many bad reviews here bud it seems like no one cares..I try to avoid Vodafone as much as I can because of similar experiences..
András Késmárki: Horrible slow queues and visibly idle or chatting customer service employees. Whole vodafon needs to improve online services because it convinced me to switch to other service provider.
Aysel Gurbanli: We have no internet connection since 3 days and customer service can’t see what is the issue and can’t inform us properly. They cut internet without sending any notice.
Dániel Tordai: Even though they told us that we have a reservation for a technician to come to our home, he never showed up. We called customer service and we were told that no technician has even been booked for us. They literally sat there, told us things were gonna get fixed, told us the date and time, and then simply did not send anyone. 0/5
Lulla: Too long waiting time. Vodafone always dissapoints me more every time I visit. I could pay my bill at news stand without Identification nor passport. Then why do they always require ? So annoying customer service. This is cash free store, but neither can use the card machine because it’s broken. Wake up Vodafone! Please.
Hilal Othman: Worst experiene ever! I waited for one hour, every one before me and even those who came after me was served, yet my number skiped, when I asked why, one of them just very inconsiderately said oh your numer skiped, wait until this customer served or pull another umber and wait again, such a nonesense!! I can only the reason is bieng a foreigner and apparently from the middle east, I felt completley ignored, humiliated, and truly offened, this was a clear discremination.
15. Vodafone Márkaképviselet - X. kerület
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2.9
303 reviews
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Address: Budapest, Örs vezér tere 25, 1106, Hungary
Schedule: Open ⋅ Closes 9 PM
Telephone: +36 70 700 1270
Business type: Internet service provider
Barbara Habram: Wednesday, 3 pm.. 2 hours waiting time.. its a joke!
razi mian: Terrible guysNeed to buy a sim card.Waiting 1 hour+😡
Official ABen: Too bad. Service attitude is not good. Work without responsibility. Bad staff
Paul: The first day when I enquired they spoke about a feasible package. The next day there was an old lady with glasses. So rude and judgemental. Trying to sell the expensive package. looks like they like only Hungarian customers. International customers are treated badly.
Artyom Hudolij: Had to bring my phone to fix it. Store colleague was very nice and fixed our issue on place. As well our kid got socks with Vodafone logo as a gift. Our number was 324 in case there is a way to track that persom and recognize him. Thank you
Gergely Balázs: Awful experience, rude employees, unacceptable service quality at vodafone.
